No-shows and last minute cancellations enormously disadvantage our business. They mean that other clients cannot book those time slots with us and miss out.
We employ the very best therapists and we invest a great deal in further educating them. We dedicate their time specifically to look after you.
A $30 DEPOSIT IS REQUIRED TO SECURE ALL BOOKINGS UNDER 1 HOUR. ALL OTHER DURATIONS REQUIRES A $50 DEPOSIT.
We understand that sometimes you may need to change your booking – we kindly request 24 hours notice so that we can offer that time slot to another client.
Your deposit will be held for your next booking, or refunded. However, if you don’t provide us with 24 hours notice or you fail to turn up for your appointment, you may send a friend or family member in your place and we will happily accommodate them! Otherwise your deposit will be forfeited.
We cannot accept messages left on Sundays or public holidays as sufficient notice, as we will not have enough time to try to rebook your time slot.
If you do not wish to pay a booking fee you are more than welcome to try your luck on the day, with whichever therapist is available – but please know that we are unable to allocate a specific therapist for you.
We sincerely appreciate your understanding and we will continue to try to keep things fair for all of our guests.