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WELCOME TO HÜD

Hi there Hüdster,

Now that we're meeting for the first time we thought we might let you know some handy tips before your appointment. As skin clinics go we are a little different - quirky some might say. We like to do things differently. So if there's ever something we do or don't do that you're wanting to let us know about feel free to email us.

 

CONSULTATION

We really want to make sure you have us all to yourself! So please come 15 minutes early for your first appointment so you can fill in our new client consultation form and have some of our daily delicious tea blend. It will be worth it... This means we can give you our full attention in your treatment time - without rushing. If your booking is for a skin consultation we recommend for you to come foundation free.



PARKING/ PUBLIC TRANSPORT

Tram: No 67 along St Kilda Rd. Stop 32 Alma Rd is right outside our premises! How handy is that?

Bus: No 246 runs along Punt Rd and Barkly Street. Get off at St Kilda Junction and walk 300m to Alma Rd. Your workout for the day :)

Car: 2 hour free parking is available on Charnwood Crescent. 1 hour free parking is available on Alma Rd (one side has clearway from 4.30pm - 6.30pm) 1 hr paid parking is available on St Kilda Rd (free unlimited on weekends and after 6pm week days).


OUR BOOKING POLICY

When you make your booking you will be asked to pay a deposit. This can be done via credit card, direct deposit or Paypal. It's much the same as when you book a flight or a hotel room - we just want you to commit to the appointment the way we commit to keeping the time just for you.

The booking deposit will stay on your account as a credit to confirm any future appointments or it can be used at the time of your booking - just like money in the bank...

If you have had an unexpected visit from the mother in law, a child with the sniffles or the dog ate your phone - we still expect a call or email with 24 hours notice if you need to change your appointment time. You can always send a family member or your bestie in your place if it's too late to cancel. Otherwise your booking deposit will be lost and you'll have to pay another for your next appointment.

Because we spend Sundays and public holidays recharging and out of the clinic we can't accept messages left on Sundays and Public Holidays as sufficient notice.


ACCESSIBILITY

HÜD is a 3 storey old 18th century building. So due to staircases and lack of lifts, HÜD is mostly unsuitable for wheelchairs, prams, bikes and heavy luggage, or for some elderly or mobility impaired guests. Please feel free to check if your treatment can be had on the main floor. 



OUR LOYALTY POINTS

We love giving back! So every time you spend with us you also get rewarded. For every $20 you spend on products and services we reward you by giving you 1 HÜD DOLLAR. Your HÜD dollars can be redeemed for any of our treatments. But you need enough points to pay for the treatment in full. Hello! Who wants a facial??



SPECIAL REQUESTS

Please don't hesitate to let us know if you have any questions or special requests!



See you soon!

Love, The HÜD Team XO