Our Booking Policy and the Vouchers and Packages small print...
Booking Policy
No-shows and last minute cancellations enormously disadvantage both our business and other clients.They mean that clients on our wait list cannot book those time slots with us and miss out.Our expert therapists dedicate their time specifically to look after you.
A DEPOSIT IS REQUIRED TO SECURE ALL BOOKINGS
We understand that sometimes you may need to change your booking – we kindly request 48 hours notice so that we can offer your time to another client.
If you don’t provide us with 48 hours notice or you fail to turn up for your appointment, you may send a friend or family member in your place and we will happily accommodate them! Otherwise your deposit will be forfeited regardless of the reason.
We cannot accept messages left on Sundays or public holidays as sufficient notice. If you do not wish to pay a booking fee you are more than welcome to try your luck on the day, with whichever therapist is available – but please know that we are unable to allocate a specific therapist or time slot for you in advance
We sincerely appreciate your understanding and we will continue to try to keep things fair for all of our guests.
Pre Purchased Packages
Pre paid “Buy 5 get one free” package are valid for 12 months from date of purchase. Your package inclusions may be changed to other treatments of equal value if your skin is deemed unsuitable for your originally purchased treatments.
Please note any pre paid packages are discounted and are non refundable, not redeemable for cash and cannot be used in conjunction with other otffers such as loyalty points. If you are no longer able to attend your treatments you may gift any remaining services to someone else.
Please note these terms are excluding promotional packages such as Black Friday or Birthday Promotional packages, which will have their own set terms and conditions.
Gift Vouchers
Gift vouchers are valid for 3 years. All monetary gift vouchers can be redeemed on both treatments and products. Treatment specific gift vouchers may only be redeemed for the treatment stipulated or be swapped for treatments of the same value as the date of purchase.
Gift vouchers are not refundable and not redeemable for cash.